Shipping Policy
General Shipping Policy
Thank you for shopping at Nature Bottled. We process and assemble orders by hand.
Shipping Options (Domestic Orders)
We offer USPS. Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
Order Processing Time
Please allow up to 5 business days for us to process your order. All orders processed after 3pm (CST) will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm (CST) will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Nature Bottled due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Nature Bottled is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, we can not make any changes to your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Nature Bottled is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Nature Bottled will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please notify us with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity, high demand for our products and seasons some products not be available. We will take all necessary steps to advise you in a prompt manner if this situation occurs.
Returns Policy
Returns, Exchanges & Refunds
Thank you for shopping with us at Nature Bottled. Once an order has shipped, we do not accept returns or exchanges. All sales are final.
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if a shipping label has not been created.
Once an order has been submitted, please email us to cancel your order if needed. Any edit or cancellation must be completed before your order has been processed.